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Calling Features
With VoiceTelOne VoIP, all basic calling
features are included in whatever plan you choose. Using our
online account and feature management tool along with special
dialing codes, you'll have complete control over all your calling
features.
Unlike with traditional phone companies, you
won't have to call to make feature changes and there are no
additional fees for using them. You manage all these
features yourself using any standard web browser.
Features
Caller ID
Caller ID/Calling Name Retrieval looks up the name of a caller in
an external database when the name did not arrive with the
original call.
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Call Waiting
Answer a call while already on another call. Call Waiting allows
you to receive another call while you are on the phone. You can
turn it on or off for all calls and then selectively turn it back
on or off using the *70 feature access code directly from your
phone. You'll never miss a phone call again. Answer a call while
already on another call. When a second call is received while you
are already on the phone a call waiting tone alert you. See the
callers ID on your phone if you are using Caller ID. To answer the
waiting call, simply press the flash button or switch hook. You
will be connected with the waiting party and while your original
party holds. Press the flash button or switch hook again, to
reconnect to the original party and hold the waiting party. You
can continue to alternate between parties as often as you'd like.
Its like having two lines while paying for only one.
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Call Forwarding
Automatically forward all your incoming calls to a different phone
number. Call Forwarding allows you to forward all your incoming
calls to a different phone number, such as your home office or
cell phone. You can also make your office phone emit a short ring
burst to inform you if you are next to your phone when the call is
forwarded by using the Ring Reminder. This is important when you
have forgotten the service is turned on and you are at your desk
waiting to receive calls. Note that the number you forward your
calls to must be permitted by your outgoing calling plan. You can
also set the phone number to forward to using the voice portal or
on the phone using the feature access code.
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Call Transfer
Transfer a call while using a simple phone without call control
capability. Flash Call Transfer allows you to transfer a call even
when your phone does not have a transfer button. To transfer a
call, flash the phone (click the flash button or click the hang up
button once) then dial the number you would like to transfer the
call to. Once the transfer number answers, click flash again and
the two callers are connected. If you have Flash Three-Way
Calling, instead of transferring on the second flash, you are
connected in a conference call. Once in the conference call, if
you hang up the phone, the callers remain talking to each other,
in effect, transferred.
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Call Return (*69)
Call the last party that called you, whether or not the call was
answered. To call back the last party that called, simply dial the
call return feature code [*69]. The system stores the number of
the last party to call, and connects the user to that party. Call
Return (*69) is always free.
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Last Number Redial
Call the last number that you dialed. Last Number Redial allows
you to redial the last number you called by clicking the "Redial"
button on your phone or by dialing the feature access code.
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Speed Dial
Dial a pre-defined number by dialing one or two digits. Speed Dial
8 allows you to set up to eight speed dial numbers that can be
called with the push of a button. Speed Dial 100 allows you to set
up to 100 speed dial numbers that can be called with the push of
two buttons. Enter the number as you would normally dial it and
then just hit that number on your touch pad to call it. You can
also program your speed dial using your phone and the star code
for Speed Dial 8 or 100.
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Three-Way Calling
Start a conference call when using a simple phone without call
control capability. Flash Three-Way Calling allows you to perform
a conference call even when your phone does not have a conference
button. To conference a call, flash the phone after you have made
the first call (click the flash button or click the hang up button
once) then dial the second number of the person you would like to
complete the conference with. Once the second number answers,
click flash again and the conference call will be established. To
end the conference, hang up. If you have Flash Call Transfer, the
conference does not end when you hang up since the callers are
transferred together.
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Anonymous Call Reject
Prevent a caller from reaching you when the caller has explicitly
restricted his/her Caller ID/number. Anonymous Call Rejection
allows you to reject calls from callers who have blocked the
display of their number. Only deliberate anonymous numbers are
rejected. Callers whose numbers are unavailable are not rejected.
Callers that are rejected are informed that you are not accepting
calls from unidentified callers. Your phone does not ring and you
do not receive any indication that they called. However, this does
not apply to calls within your group.
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Email Notification
Automatically forward all your incoming calls to an email address.
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Voicemail
Record messages for calls that are not answered within a specified
number of rings or for busy calls. Voice Management allows you to
specify how to handle your voice messages. Use Unified messaging
if you want to use your phone to retrieve voice messages. You can
also just choose to send the message to your Email and not use the
phone for voice messaging.
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