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Frequently Asked Questions
What is VoiceTelOne?
VoiceTelOne is a new kind of phone company that utilized the
Internet to route your phone calls instead of traditional phone
lines. You make and receive phone calls the same way you
always have with traditional phone service. Call any phone
anywhere, It works exactly the same! The technology
VoiceTelOne uses is called Voice over Internet Protocol or simply
VoIP for short.
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What is VoIP?
Voice over Internet Protocol (VoIP), is a technology that allows
you to make telephone calls over your high-speed/broadband
internet connection instead of the Public Switched Telephone
Network (PSTN) as with traditional phone companies.
VoIP converts the voice signal from your telephone into a digital
signal that travels over the Internet instead of the typical
analog telephone lines. Other than your broadband equipment used
for your Internet connection, the only additional piece of
hardware that you'll need is the phone adapter that converts your
standard phone from analog to digital. In some cases you may wish
to purchase a SIP phone (VoIP ready) that is already adapted to
work over the Internet. A great number of equipment options
are coming available on the market everyday.
Once installed, VoiceTelOne VoIP works just like the traditional
telephone service you're accustomed to. You make and receive phone
calls the same way you always have. Call any phone anywhere, It
works exactly the same!
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What is E911?
Enhanced 911 or E911 is a service that automatically associates
the caller's phone number with their physical address when dialing
911 for emergency assistance. This service provides emergency
responders with the location of the emergency without the caller
having to provide it. Enhanced 911 has been deployed in most
metropolitan areas in the United States and Canada.
Click here
for more information on VoiceTelOne's E911 emergency service.
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What Features are Included?
With VoiceTelOne VoIP, all basic calling
features like caller ID, call waiting, call forwarding, and many
more are included in whatever plan you choose. Using VoiceTelOne's
online account and feature management tool along with special
dialing codes, you'll have complete control over all your calling
features.
Click here
for more information on VoiceTelOne's calling features.
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What is LNP?
Local Number Portability (LNP) is a feature that in most cases,
allows you to keep your existing phone number when you make the
switch to the VoiceTelOne's VoIP phone service.
Although we make every effort to work
with the numerous telephone companies across the U.S., certain
local or regional regulations may prevent the release of your
current number. In such cases a new number provided by VoiceTelOne
is required to become a subscriber. LNP is currently provided by
VoiceTelOne free of charge!
Click here for more information
about Local Number Portability.
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What is PBX and VPBX?
Private Branch Exchange (PBX) is a telephone system usually
found in an office or campus setting that switches calls between
users (or extensions). The PBX allows the users to share a
specific number of external phone lines or VoIP lines, saving
the added cost of having an external phone line for each user on
the system. In a PBX system the equipment is usually owned and
located on the customer premises.
In a Virtual Private Branch Exchange (VPBX) system, no equipment
is located on the customer premises. All access to setup and
configuration is done remotely via an Internet connection. This
provides a significant cost reduction since no additional
on-site equipment is necessary.
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What is DID?
Direct Inward Dialing (DID) is a service of a VoIP provider or
local phone company that provides a block of telephone numbers
for calling into a company's private branch exchange (PBX or
Virtual PBX) system. Using DID, a company can offer its
customers individual phone numbers for each person or
workstation within the company without requiring a physical line
into the PBX for each possible connection.
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