What is E911?

Enhanced 911 or E911 is a service that automatically associates the caller's phone number with their physical address when dialing 911 for emergency assistance. This service provides emergency responders with the location of the emergency without the caller having to provide it. Enhanced 911 has been deployed in most metropolitan areas in the United States and Canada.

If the caller cannot speak or for some reason hangs up or is disconnected, the emergency responder knows the physical address of the caller. In this case, emergency responder will try to call back, but if the line is busy or there is no answer, emergency service personnel will be dispatched to the caller's address.

At VoiceTelOne, we are concerned about providing you with safe and reliable access to emergency service personnel in times of emergency. VoiceTelOne 911 service operates a bit differently than traditional 911. During the signup process, you will be asked for the street address where your VoiceTelOne service will be used. We then list your address information in the ALI (Automatic Location Identification) database. This allows emergency responders to immediately know your physical address when you call for emergency assistance.

If you move your VoiceTelOne service to another location, it is important that you immediately register your new location. To do this, simply log into your web account and update your address information contained in the "My Profile" section. Or, call our support team anytime to have a service representative update your address information. If you fail to register your new location, any 911 emergency call you make will likely be routed to an emergency center servicing you previous location.

It is important to remember that VoiceTelOne E911 emergency service will not function in the event of a broadband Internet or power outage, or if your broadband service or VoiceTelOne phone service is terminated.

VoiceTelOne is compliant with FCC mandate requiring all VoIP providers to provide E911 service to 100% of their customers by November 28, 2005.

Please see our Terms of Service for more information about our 911 Dialing feature.